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Target Audience

The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q91-Q96):

NEW QUESTION # 91
Which of the following roles can delete a problem task? (Choose all that apply.)

A. itil
B. admin
C. problem_admin
D. problem_task_analyst
E. problem_manager

Answer: B,C

Explanation:
Explanation/Reference:

NEW QUESTION # 92
What is the purpose of the "Send to event creator" check box in the notification form?

A. It sends a notification to the author of the event every time the event is triggered.
B. It allows an email to be sent to the user who triggered an event which caused a notification.
C. It allows certain users to subscribe to these notifications.
D. To sends a monthly report to the author of an event with all the times an event was triggered during the month.

Answer: B

Explanation:
Explanation
If "Send to event creator" checkbox is NOT selected in the notification form, no notification will be sent to the user who triggered the event which caused the notification.

NEW QUESTION # 93
Which of the following can the end user see in the related search result?

A. Open Problems
B. Knowledge Articles
C. Resolved Problems
D. Resolved Incidents
E. Open Incidents

Answer: B

Explanation:
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.

NEW QUESTION # 94
Which one of the following variable types in NOT supported in mobile?

A. Lookup Select box
B. Reference
C. Date/Time
D. Multiple Choice

Answer: D

NEW QUESTION # 95
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

A. Content Item
B. Knowledge Item
C. Order Guide
D. Record Producer
E. Catalog Item

Answer: A

NEW QUESTION # 96
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